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- A recent trip to Australia sort of solidified my appreciation for the theory. What we saw was both in the headquarters of Iron Ore in Perth and then out in the mine, at the railhead and at the port in Dampir. We saw an organization that could apply other practices like Lean Six Sigma to change.

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- Tom Kelly is the deputy Undersecretary of the army. The Secretary has focused his efforts on the business transformation side of the Army. He has brought Dr. Clement on to help us redesign that overhead army. Phase two is leaning the processes out and we expect to generate efficiencies there.

- In 2005, 2006, I am really seriously looking at issues that I need to deal with within my business. The interrelationships between people is becoming much more complex. We decided to implement requisite organization. It takes a theory, it takes a process and it takes time to put in place.

- Jane Hobbs: Novus has institutionalized the novice management system to a point where it is what drives our business. She says the company provides healthy lunches and a conducive work environment. Hobbs says the Novus management system has helped her transition from an administrative role to a management role.

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- The work began with Elliot in 1985 in Alexandria. It took us about ten years to collect the data. The leadership curriculum at ICAF still reflects Elliot's notions. The Army War College also incorporated a lot of our findings into the leadership curriculum.

- Elliot gave us a template and also gave us these tools to think through serious organizational problems and challenges. From that, we I think all of us out there that work and learn from Elliot, also learn from Sir Roderick that the principles are principles that have to deal with the changing environment.

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- How you reorganized for effectiveness is very important. But I think we ought not underestimate the threatening nature of reorganization. People feel their power base, they feel their influence being undermined. I think on occasions when we extol it in a very doctrinare fashion, that only makes it more threatening.

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- Novus uses a key accountabilities document and the Personal effectiveness Appraisal. The document creates a framework for dialogue with the manager. It makes the manager do what he or she's supposed to do, face to face with the employee. It keeps us honest.
- I adopted the welfare pay system years ago. I've been able to manage global compensation with minimal use of external compensation consultants. Your organization structure must be designed properly and you must have the right people for the roles. This could help you better service your customers and still make money.
- The requisite system that we use to manage our business is a CEO tool that's invaluable in aligning HR to the business. You have to be a value adding HR practitioner to be at a strategic and senior level. Requisite principles work for novice is because it makes sense.